Most of my days post-retirement, -stroke, and -Covid-19 are mundane and manageable, but occasionally there are several annoyances at once that remind me of my pet peeves. As I was thinking that Kafkaesque was a precise word to describe my dealings with my cable company, labyrinthic came up as a good word to describe my communications with my bank and other businesses. Most calls followed a routine. First, I had to listen to the menu choices. A recorded message said my call was important and to please stay on the line for the next available representative. Sometimes, the message gave me my position in the queue and once, I received a message saying the wait time was approximately 59 minutes. Thankfully, there was an option to leave my name and number and wait for a callback at their convenience. Once I got to a live person, I was told that i reached the wrong number and I’ll be transferred to the correct department, but the representative first explained to the new person the circumstances of the original call.
To return to bed was a definite comfort.
Sources: https://www.britannica.com/biography/Franz-Kafka